Never write your PIN on your card or store it within your cell phone
Memorize your PIN and make it something unique and not easily guessed
Do not lend your card to anyone
Keep your information personal
Beware of deceptive calls or emails from crooks claiming to be from the bank asking you to “verify” your account information, social security or other confidential information. We won’t do that!
We will NEVER ask for sensitive information via phone, email or text. This includes requests for passwords, secure access codes, PIN or debit card 3-digit code.
Don’t give out your bank account information over the phone or online unless you have initiated the contact and you know the person is who he or she claims to be.
If you think you’ve mistakenly given out personal information (such as your account number, password or PIN) call us right away! We’ll help secure your accounts.
Don’t send secure information (Social Security Number, birth date, Driver license number, etc) through email unless the email is being encrypted. This includes image of secure information like a Social Security Card or Driver’s License.
Usernames and passwords should not be written down and left out in the open and do not share your login information with anyone else.
If you’ve shared your password with a person or a service you don’t feel secure about, change it anytime under Preferences – Security Options.
To ensure password safety, be creative. Use a complex combination of letters, numbers and characters, along with a combination of lower and uppercase letters. Avoid using the same password for multiple sites.
Monitor your account activity on a regular basis and report anything suspicious to the bank immediately.
Shred or securely destroy any documents with sensitive information and unwanted credit offers received in the mail.
Look over your Credit Reports. At least once a year, read through your credit reports carefully. You can request a free annual credit report from each of the 3 national credit reporting agencies, even if you don’t suspect any unauthorized activity on your account.
Look out for credit inquires from unfamiliar companies, accounts you never opened and unexplained debts. This can be a warning sign of fraud or identity theft.
Make your computer less vulnerable to cyber thieves
Always use licensed anti-virus software on your computer. Make sure that you keep it up to date so that your information is protected.
Update your computer software and operating system regularly.
Turn off your computer when not in use – A computer cannot be compromised when it is off.
Password protect your home wireless network.
Do not click on any suspicious links or download attachments in your email. Best rule of thumb, if you are questioning whether an email is legit - If you don’t know who sent it or you weren’t expecting an email from that person – DON’T open it!
Be suspicious of internet downloads, because if anything seems too good to be true, it probably is.
Beware of suspicious pop-ups that request you to act immediately! NEVER call a phone number that pops-up telling you to call them because your computer needs immediate update. It’s a scam!!! Turn your computer off and walk away.
Safeguard your business - If you own a business, it's important to:
Maintain appropriate internal controls, including separation of duties. For example, be sure that the people that are making payments are different than the people reconciling your accounts.
Periodically assess your risk and evaluate your internal controls, including reviewing your users and the permissions you give them.
Regularly check your transactions and statements for any unauthorized activity. Mobile and Online Banking are great tools for monitoring real-time account activity.